The people are polite, but cannot resolve the problem. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. The Vanguard Personal Advisor Services begins with a meeting between the client and the advisor in order to map out the user’s goals and to create an investment plan. However, they continually tell you different information as far as what needs to be filled out and notarized, leading to several trips to the notary and expenses. I have been a Vanguard mutual fund investor for about 50 years. Monday, 9/24, I called Vanguard around 9:00AM to find out my paperwork was AGAIN denied because 1. I have never had a bad experience with Vanguard. Like all brokers, you get what you pay for. They never called back until my friend complained to them. Sign up to receive our free weekly newsletter. As in my case my company used Vanguard for deferred income and 401K accounts; therefore, I assumed Vanguard had a good reputation. Will have to notify authorities. On a 1-10 scale , Vanguard is a 2 and Fidelity is a 9. Not giving me my funds as agreed upon is not a joking matter.Receiving the funds on the 1st of the month is part of my financial planning and is used to pay bills. Vanguard obviously has a 'designed' Staffing issue which due to costs they refuse to address. All cost bases were gone. Scary. Because I use the advisory service, I do not experience any of the issues that have been mentioned in this post. by Frustrated, Advice services are provided by Vanguard Advisers, Inc., a registered investment advisor, or by Vanguard National Trust Company, a federally chartered, limited-purpose trust company. In trying to roll over my funds to another lender, the funds have now been tied up for almost 2 months. I have experienced several adverse service experiences with Vanguard. Last year Sept 2016 vanguard wanted accounts to be upgraded I did so. Soooo bad. Ahhh progress after only 7 months. When you're in a mind, you sort of need the money ASAP). The experience, has been nothing short of horrendous as far as the customer service to get things up and running. High call volume message on their help page, with no phone number to contact. I manage 5 different Vanguard accounts. Are overly optimistic in their ability to solve Issues and problems, Never perform up to their commitment. Not sure - could never get to that stage of the transaction. It is assumed you go for Vanguard only for their low cost indexed mutual funds and ETFs. footnote * See what Vanguard assets qualify for these services. Cons: I have a list. 3/16/2017. Why ?? My company pays them for financial advising for employees. 4/7/2020. by EMSuanno, First they sent me the incorrect amount. The worst customer service I've ever dealt with. 9/16/2017. It seems as if the fools and buffoons are running the ship. I use their advisory services and have an assigned account rep. Vanguard does control their costs and their site is not intended for hand-holding rather for folks with 500+k. Vanguard Senior Management, if you read this and would like to keep my business, have a senior person call me to resolve my transfer once and for all. 1/6/2021. Well, next week came and went with no call or email, but I get a letter in the mail dated 3 days before this conversation saying that Vanguard Voice Verification had been set up using the voice passphrase I had created! This an 11 million dollar account but has very little attention, I guess Vanguard has lost their time of essence and commitment to quality and service. The website looks like it was built 10 years ago. On 9/15 submitted my request via their website and on Monday, 9/17, I faxed all supporting documents (application and three-day notice) to the 1-800 number provided on the application. 12/30/2019. Sources: Vanguard and Morningstar, Inc., as of December 31, 2019. 2.) The Company offers low-cost mutual funds, ETF's, investment consulting, and related services. Vanguard has very good ETFs, but very poor and rude customer support, and high brokerage fees. All in all Vanguard was very easy to deal with. I am pulling all my money out of vanguard. Cons: Can’t believe anything they tell you. I have moved my retirement funds elsewhere, but the unwritten "plan rules" do not allow me to move my deferred compensation account.I will not deal with Vanguard in the future, and do not recommend that anyone else trust them. 4/7/2016. Always can find blame within other departments. I try to take charge of my own situation. I have Called 4 times and been told its all handled and will process in a few days only to call in a few days to be told the same thing again. in my interactions with V the representatives misrepresented what V would do to help me establish my clear wishes on a recorded line. When I straighten out my relative's account, the money will go to Fidelity along with my wife and my Vanguard IRA accounts. You might think having jumped through all the hoops and being recognized as the POA would be company wide. Again, delays of this kind can be very concerning and costly $$$. And I like the fact that they use 2-step authentication - the more security the better. Of course none of that happens. Called today (another 15 days later) and turns out that check was also to the custodian of my IRA. Fees and minimums: Once you have set up accounts, which I agree can be very tedious to do, and just add to accounts automatically you will have few problems. All investing is subject to risk, including the possible loss of the money you invest. 8/31/2017. I have several brokerage accounts - all except Vanguard have fast, dependable transfer of my money to various external accounts- really...I only transfer to my personal checking account.Vanguard's hierarchical and grasping manner is all about treating you like it's THEIR money. Delays of this kind can be very concerning and costly $$$ . Making multiple mistakes that waste my time and causes aggravation. That should keep you all busy enough so you have less time posting inane social justice messages on your website. by Nick in Tarpon Springs, Vanguard is poorly run, their staff, although courteous, are poorly trained and can't communicate the entire necessary instructions when asked. Vanguard Mutual Funds. I have had several problems with Vanguard and none ever with Fidelity or Schwab.My current problem has to do with a transfer of specific broker CDs from my IRA account to our joint account to thereby create a necessary IRA distribution. And no this is not covid related. 12/29/2015. Absurd is it not?In conclusion, If you like to do business with people who prefer spreadsheets over customer service, force you into an account without your consent, and then lock you out of that account until you terminate your employment, then Vangaurd is for you. My wife uses Fidelity and their website is light years better. by IWantMyMoney, The first month the funds were successfully direct deposited. I need competent brokers with their minds on the work of trading and managing portfolios. A friend recommended Vanguard based on their returns. by Hillary Bressler, I will not keep more than a token amount of money at Vanguard however, because their customer service is inadequate. 4/28/2017. Mind you, during this week I called Vanguard NUMEROUS times asking, "is anything else is missing from the documentation and all I was told was that the three-day notice needs to be on company letterhead." This review of Vanguard Personal Advisor services is based on my actual experiences. The people I spoke to were knowledgeable and very helpful. The last conversation with a rep informed me I would have to resubmit the forms because of an error. 1/7/2021. Hold times are over 30 minutes to speak to a representative. So often verification text messages don't come on time so you try to wait to log in to account. 3 Kensington Vanguard National Land Services reviews. So far, it looks as if Vanguard does this through Vanguard National Trust Company (VNTC). An all day long event to contact someone. Other features: Original review: Nov. 24, 2020 Vanguard makes it pretty easy to put your money in a money market which is much higher yield than a typical savings account. Used to have regular direct deposit to IRA - Rollover account. I am inclined to write and close our account if it is ever possible to communicate. 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